Last Updated: 05/03/2025
This Privacy Policy describes how Ullo (“we,” “us,” or “our”) collects, uses, and shares personal information when you use our website, www.ullo.com.br (the “Site”). We are committed to protecting your personal information and complying with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.
By accessing or using the site you accept all the terms of this policy. If you do not agree to the policy, do not use the site.
1. Information We Collect
We may collect the following types of personal information:
- Personal Information You Provide Directly: This includes information you provide when you fill out forms on our Site, such as your name, email address, phone number, postal address, and any other information you voluntarily submit. This also includes information you give when you report a problem, submit queries, or give us feedback.
- Automatically Collected Information: When you visit our Site, we may automatically collect certain information about your device and browsing activity. This may include:
- Log Data: Our servers automatically record information (“Log Data”) created by your use of the Site. Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information.
- Cookies and Similar Technologies: We may use cookies, web beacons, and similar tracking technologies to collect information about your activity on our Site and to improve our services. (See Section 5 below for more details on cookies).
- Information from Third Parties: We may receive information about you from third-party sources, such as social media platforms (if you interact with us through those platforms) or analytics providers. We will only do this if you have given the third party permission to share your information.
- How We Use Your Information
We may use your personal information for the following purposes:
- To Provide and Maintain the Site: To operate, maintain, and improve our Site and the services we offer.
- To Communicate with You: To respond to your inquiries, send you updates, newsletters, marketing materials (if you have opted in), and other information related to our services. You can opt-out of marketing communications at any time.
- To Personalize Your Experience: To tailor the content and information we display to you, and to offer customized features.
- For Analytics and Improvement: To understand how users interact with our Site, to monitor usage patterns, and to improve the Site’s functionality and performance.
- For Legal and Compliance Purposes: To comply with applicable laws, regulations, legal processes, or governmental requests; to enforce our terms and conditions; to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and to prevent fraud or other illegal activity.
- For security: We may use information to protect our company, our customers, and our website.
3. How We Share Your Information
We may share your personal information in the following circumstances:
- With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, email delivery, and customer support. These service providers are contractually obligated to protect your information and to use it only for the purposes for which we disclose it to them.
- With Affiliates: We may share your information with our affiliates (companies under common ownership or control) for the purposes described in this Privacy Policy.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena, court order, or government investigation.
- In Connection with a Business Transaction: If we are involved in a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.
- With Your Consent: We may share your information with third parties for other purposes with your explicit consent.
- Aggregated information: We may share aggregated, non-identifying information publicly and with our partners.
4. Your Rights (POPIA)
Under POPIA, you have the following rights regarding your personal information:
- Right of Access: You have the right to request access to the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Erasure (“Right to be Forgotten”): You have the right to request that we erase your personal information under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, or if you withdraw your consent (where consent is the legal basis for processing).
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
- Right to Object to Processing: You have the right to object to the processing of your personal information, including for direct marketing purposes.
- Right to lodge a complaint: You have the right to lodge a complaint with the Information Regulator if you believe we have not complied with POPIA. To exercise these rights, please contact us using the contact information provided below.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Site and to store certain information. Cookies are small files that are placed on your device when you visit a website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them). We use cookies for the following purposes:
- Essential Cookies: These cookies are necessary for the Site to function properly.
- Performance and Analytics Cookies: These cookies help us understand how visitors interact with our Site, such as which pages are visited most often. This information helps us improve the Site.
- Functionality Cookies: These cookies allow the Site to remember choices you make (such as your username or language preference) and provide enhanced features.
- Targeting/Advertising Cookies: These cookies may be used to deliver advertisements that are more relevant to you and your interests. You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you disable cookies, some features of our Site may not function properly.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include technical, administrative, and physical safeguards. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. Children’s Privacy
Our Site is not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete the information as soon as possible.Changes to this Privacy PolicyWe may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our Site and updating the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights under POPIA, please contact us at:
Tihee LTDA
Endereço: R. Des. Paula Mota, 1326 – 202 – Ouro Preto, Belo Horizonte – MG, 31320-262